Eligibility
If something arrives damaged, incorrect, or not as described, contact us promptly with your order number and photos when helpful. Perishable and opened beverage products may have limited return options for safety and quality reasons.
How to start a return
Email or call the team before sending anything back. We will confirm whether a return, replacement, or refund applies and share the next steps. Unauthorized returns may not be accepted.
Refunds
Approved refunds are issued to the original payment method once we receive and review the return (or once we confirm a non-return resolution). Processing times vary by bank or payment provider.
Order support
For missing items, wrong products, or delivery concerns, we are here to help make it right. Include your order number so we can locate your purchase quickly.
Contact
Returns & order support: contactus@roehamptonproducts.com · (973) 803-2127
971 US Highway 202N, Suite 5075, Branchburg, NJ 08876